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New Technology Implementation.
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New technology is only as good as your implementation.

 

The best tool in the world is worthless if it sits unused (or worse, hated by your teams). That means wasted time, money & good will. Ouch!

 

We support your operational teams through the full cycle – from defining the requirements for your vendor selection, to getting stuck in with your configuration, to launch management and beyond.

 

But, if you’ve already got a project in progress and realise you need a hand getting it over the line, we can jump in at any point.

 

And, if the tech in question needs to integrate into your existing stack, we’re also partnered with some specialists who can manage that side of things alongside our work with your ops teams – a true full-delivery experience powered by flexible and cost-effective business partnerships.

Ready to make your new tech implementation as smooth as can be?

4 stages to implement your new technology.

Our goal is to ensure success from the start, minimising disruption & saving you valuable resources.

By getting it right first time, we significantly reduce the need for rework - saving headaches, time & money. Ultimately, enhancing your return on investment and delivering sustainable results that enable business growth.

01

Define what you really need

We help uncover the root of the problem you’re trying to solve (to make sure new tech really is the best solution) and identify your selection criteria. At this stage we’re also looking at the impact to your operational teams and what needs to be done to ensure successful adoption.

02

Pick the best vendor

Using your selection criteria we’ll help you find the best tool for the job. If you’ve got a procurement process we can provide support but we also have a robust process we can follow for you (including due diligence).

03

Implement

Once you’ve got your chosen provider we’ll help you get it implemented properly – following a ‘done for you’ or ‘done with you’ model, depending on your needs. 

04

Support Material

The early days will be vital to long-term success, we’ll help you design and execute a robust, but appropriate, early life support model and transition to business as usual.

Introducing SP.ACE 

We run projects using our SP.ACE framework - it's the building blocks for successfully delivering change for financial service & tech providers. 

Click the image for a better look of how we'd typically apply the framework to your technology implementation project. 

And, you can read more on SP.ACE here. ðŸš€

The SPACE framework for New Technology Implementation. Under Strategy & Planning: Project Charter, Impact Assessment, User Research, Project Delivery Tracker and RAAIDO. Under Analyse, Situation: Understanding Today, Proccess Master List & Doc Catalogue, As-Is Processes, Understanding the Future, High Level To-Be Proccess Flows, Gap Analysis. Under Analyse, Service: Customer Service Principles and Vendor Selection. Under Change, Design: Technology, Process & Operations, Contact Management, Procedures, Requirements, MI and Controls. Under Change, Deliver: Job Descriptions, Training (TNA & Delivery), Comms, Docs & Online Recourses, Legals, Testing, Launch/Cut Over Planning and Early Life Support Plan. Under Evaluate, Imbed: Early Life Support Management and Project Handover. Under Evaluate, Learn: Lessons Learned and Continuous Improvement Ops.

Sound good?

See how we can help you create sustainable, seamless change.

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