Processes, Controls & Quality Standards.
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Efficiency and Risk Management are the (very unglamorous) cornerstones of your operations. And a good process review will tick both of these boxes.
We also believe that not only are well designed processes a key enabler to business growth, but they are also to valuable tool to helping your people thrive.
Ready for change?
4 steps to better processes.
Worth knowing: If we're doing a complete review (or designing from scratch), we generally take this 4 stage approach but we can jump into whichever starting point works for your unique needs.
01
Setting a good foundation
This means working with you to define what a good process looks like for you and your team. Whether the focus is for system automation or day-to-day guidance for your people – there isn’t a one-size-fits-all model for good process documentation. And it means putting a robust but realistic framework in place for ongoing reviews & improvement – that will continue long after the initial project.
02
Understanding today
Here we’re working with you to document and understand the current state –identifying pain points, inefficiencies & risks along the way 🕵️♀️.
And not forgetting your unique strengths which we can help you build on 👷♀️.
03
Understanding the future
Now it’s time to rework what you have – removing points of frustration, capitalising on the opportunities to make things as slick as can be and adding appropriate controls to mitigate risks. And writing it all up in the format that works best for your team.
04
Deploy
Beautifully designed processes are all well & good, but it’s wasted effort if they’re not followed. We’ll help you create custom an implementation plan to help your teams through the change and leave you with the tools to make ongoing improvements.
Introducing SP.ACE
We run projects using our SP.ACE framework - it's the building blocks for successfully delivering change for financial service & tech providers.
Click the image for a better look of how we'd typically apply the framework to your process (re)design & deployment.
And, you can read more on SP.ACE here. 🚀
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